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Privacy Policy

Last Updated: April 2019

  1. Privacy Policy

Shoptech Industrial Software Corporation’s policy is to respect and protect the privacy of our users.

This Privacy Policy describes the collection and use of information on our website. Please read this policy before using or submitting information. By using this site, you signify that you agree to this Privacy Policy. We now apply the General Data Protection Regulation (GDPR) principles for online data collection globally.

All recipients have the option to subscribe or unsubscribe from the following emails:

  • Manufacturing Blog
  • Marketing Offers & Updates
  • Software Updates for Customers
  • Product Support & Maintenance Renewals

To manage your subscriptions to any of the email types listed above, follow this link: https://content.shoptech.com/email-subscriptions

This website contains links to websites controlled by third parties. Shoptech provides these links merely as a convenience. Access to other websites is at your own risk and Shoptech is not responsible for and does not endorse or accept any responsibility over the contents or use of these websites. Please be aware that we are not responsible for the privacy practices of those, or any other, sites. Be sure to check other websites’ privacy policy pages before submitting any personal data.

  1. Personal Information Collected on Our Sites

While you can access most areas of our website without submitting any personal data, there are some areas of our site that request information from you, such as registering for a training class or downloading a brochure. This may include your name, email address, phone number, company/business name, and state/province. We do not collect any personal data unless you provide it voluntarily. It is our policy to use this information for internal purposes only and it will not be shared with third parties for commercial purposes. By submitting this information, you are giving consent for Shoptech employees to contact you.

We do collect non-personally identifiable information and store it in our server logs. We also use Google Analytics, a service that records non-personally identifiable data such as browser type, operating system, the date and time of a visit, where visitors came from, the pages visited on this website, the time spent viewing site, where visitors went when they left the site, and return visits to the site. This data is anonymized when collected for statistical purposes.

Shoptech does collect financial information on the site. Customers can pay their invoices for support and other paid services with a credit card. However, Shoptech does not store any of this financial information on the website.

The purpose for collecting the information above includes: 1.) To cater content to your needs and enhance and personalize your browser experience; 2.) To offer better customer service and fulfill product service requests; 3.) To share information about any special offers or product information.

In addition, we may disclose your personal information if required to do so by law, including by search warrant, subpoena, or court order.

  1. Advertising & Marketing Communications

Shoptech uses limited third party technologies to remarket our website/products based on your behavior while using this site. Note that only non-personally identifiable information is used in this process. This means that depending which pages you visit on this website, your browser can become part of an audience, thus be exposed to our ads through third-party ad networks (including Google) across the Internet.

These third-party vendors (including Google) use cookies to serve ads based on your past visits to this website. The other third-party vendors that work with Shoptech include HubSpot and Salesforce. In addition, we are using Doubleclick remarketing pixels; you can opt out of Doubleclick’s use of cookies by visiting the Network Advertising Initiative opt-out page or the DoubleClick opt-out page.

Shoptech will reach out to you if we would like to use any personal information in our marketing or advertising materials. At this point, you will have the option to decline permission for us to do this. You are not required to provide Shoptech with personal data for marketing purposes. You can opt out of being included in remarketing by visiting the Network Advertising Initiative opt-out page.

  1. Cookies

We use cookies on this website. Cookies are small text files created by a web server, delivered through a web browser, and stored on your computer. Cookies make the personalization of your web experiences possible, so that you do not need to re-enter your information each time you visit a website. We also use cookies to help us anonymously track web traffic, as described above.

If you would like to remove cookies from your browser, Google Chrome offers a help page with instructions on how to manage them. If you choose not to accept cookies for Shoptech’s website, this could result in limited access and speed when navigating the web pages.

Clear Gifs are small, clear images placed on a webpage that function similarly to cookies. We use Clear Gifs in emails to track which emails have been opened by recipients. This allows us to evaluate the effectiveness of our marketing campaigns. If you choose to opt out of our marketing emails, the Clear Gifs will not be used in any other form of communication.

  1. Protection of Your Personal Information

Shoptech has multiple different security measures in place including firewalls, limited access to information, encryption, and other security technologies. All preventive action is being taken in order to stop any sort of data breach. In the case of a breach occurring, all affected parties will be notified within 72 hours of the event. Shoptech stores the data it collects, the customer databases, on Shoptech’s servers on the Google Cloud Platform.

  1. Transfer of Data Outside of the European Economic Area (EEA)

Shoptech Software is based in the United States, which is where any personal information submitted on the website will be stored and processed. The United States has been named as one of the countries that provide an adequate level of protection for personal data by the European Commission. The United States has taken the applicable safeguards to protect your personal information when transferred from the European Economic Area to outside countries. Shoptech is subject to the enforcement powers of the U.S. Federal Trade Commission.

  1. Access to Personal Information

You may request details of personal information which we hold about you under the Data Protection Act 1998. There is no charge to access your personal information, but a small fee may be due in certain circumstances. If you would like a copy of the information held on you or would like us to delete your data at any point in time, contact Shoptech at one of the mail addresses below. We will hold onto customer data for 30 days after your account has gone inactive.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

  1. Changes to Privacy Policy

As our organization, membership, and services evolve, this Privacy Policy may be revised to reflect those changes. We reserve the right to amend this Privacy Policy at any time, for any reason. Notice of such amendments will be posted as an updated Privacy Policy on this website, and an effective date will be indicated. Users are encouraged to check our site frequently to review the current Privacy Policy in effect.

  1. Questions/ Contact Us

The website is controlled by Shoptech from its offices in Glastonbury, Connecticut, United States of America. All matters relating to your access to, or use of, this website shall be governed by U.S. federal law or the laws of the State of Connecticut. Any legal action or proceeding relating to your access to, or use of, this website shall be instituted in a state or federal court in Connecticut. You and Shoptech agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.

Please contact us with any questions or complaints about this website’s Privacy Policy. We can be reached by email [email protected] or by mail at the address below.

Shoptech Software
180 Glastonbury Blvd., Suite 303
Glastonbury, CT 06033