About DP West Plastic
DP West had a big problem on their hands. The machine shop based in Enumclaw, WA, had just purchased Shoptech’s E2 system months earlier, and the leadership team was excited about how the software could help the shop improve its processes, including quoting, scheduling, ordering, inventory management, and more.
Since DP West was previously using an external accountant to manage the company’s QuickBooks, they were also handling that platform’s integration into the E2 system. The E2 Shop System has earned the Gold Developer distinction, meaning it has met the highest and most rigorous standards for QuickBooks integration. That’s just one of the many reasons DP West chose E2. Now to get the two systems working together had to be completed.
The external source working on this project wasn’t having success at first. “It was frustrating because we knew what E2 could do for our shop,” said Kasey Kohler, DP West’s lead engineer. One call to Shoptech’s support desk changed everything. A Shoptech service rep was able to work through the process over the phone. However, there were a few items that still proved difficult to tackle for DP West’s “person in charge.”
DP West was then connected with Alicia, a member of the Shoptech implementation team. Within a short period of time, Alicia was on site at DP West, setting them on their path to success. DP West planned on using E2 to manage estimating, scheduling, purchasing, data collection, and more. Before they could do any of that, though, they had to get it fully integrated with QuickBooks.
Alicia and the DP West team brought the integration back in-house. Within a few short days, E2 was fully integrated with the shop’s QuickBooks platform, allowing DP West to prepare for deploying the other software modules.