Stainless Metals is a custom fabrication shop that’s been open since 1927. It’s a family-owned business, and they pride themselves on being able to make whatever their customers want, whether that’s awnings for Bloomingdales, the Christian Louboutin Christmas Tree of shoes, or anything else. Charles Diaz, Shop Supervisor, has worked at Stainless Metals for 15 years. As he said, “I started out sweeping the floor, and now I run the factory.”
Although their shop was doing well, they knew it could do better. It happened occasionally that a job would get lost on the shop floor, but they had no way to track that. They also wanted to make their shop more efficient and make estimating jobs easier. They decided E2 SHOP on the cloud was the solution. As Charles said, “By far, you guys blow everybody else out of the water when it comes to what your company can do. What really sold me on it is no other company out there wanted to convert or deal with Sage. Everybody is QuickBooks. Your company said, ‘Oh you got Sage? No problem. We can convert that. No problem.’” Excited to make their shop better, Stainless Metals got E2 SHOP in March 2020. Then COVID-19 hit.
When they were able to get back in the shop and back to work, Charles started watching the training videos for E2 SHOP. He got all the important information entered into the system, but he needed something more to be able to run the software for his shop. That’s when he started virtual training. It was exactly what he needed. As he said about his trainer, Karine, “From one class, she taught me on how to start from an estimate, to a quotation, to an order, to a job traveler, to running it through the factory, with my tablet and my barcode scanner.” Doing custom jobs means that Stainless Metals runs their shop a little differently than most.
The virtual training was perfect for Charles to get E2 SHOP to work for them. Charles is learning how to do everything in E2 SHOP, and the training classes made that exciting. As he said, “Doing these live classes, speaking with Jeremy and Karine, I was like, ‘Wow. I can’t wait to go to work tomorrow, so I can figure something else out.’”
The classes themselves were great, but Charles was also blown away by how responsive his virtual trainers were. Charles remembered one morning, “I emailed Jeremy at 9:12. I figured, ‘All right. He’s busy. He’ll email me back in a couple of hours.’ 8 minutes later, I get an answer.” Getting an answer that quickly helps Charles keep his shop running and makes sure he’s doing it right.